🚚 NutriFreaks Delivery Policy
...We are committed to delivering your personalized, dietitian-approved meals safely, hygienically, and on time. Please review our service guidelines below:
1. Service Area & Logistics
📍 Madurai Service Zone
We currently provide daily meal delivery services within the Madurai city area (select Pin Codes only).
- Check Serviceability: If you are outside our primary zones, please contact us. We may be able to arrange special delivery options.
⏰ Delivery Timing
Meals are delivered daily, except for Sundays, which are designated cheat days.
- Standard Hours: Meals are delivered between 7:00 AM and 10:00 PM. Your specific slot will be communicated upon plan confirmation.
💸 Delivery Fees
Charges are calculated based on your specific location and will be clearly itemized during the checkout process.
2. Customer Care & Resolution
📞 Failed Deliveries
If a delivery attempt is made and you are unavailable:
- Our partner will immediately contact you to arrange a new delivery time for that specific meal.
- Note: Additional fees may apply for re-delivery attempts. We cannot guarantee freshness beyond a brief re-delivery window.
💔 Damaged Meals or Incorrect Orders
- Please contact our support team immediately within 2 hours of the delivery time.
- We will investigate and provide a prompt resolution, including replacements or account credits.
🧊 Packaging & Sustainability
NutriFreaks utilizes two main types of packaging to ensure quality:
- Standard Meals: High-quality, disposable, sealed containers.
- The NutriFreaks Hotbox: Reusable, insulated container provided for subscribers to ensure freshness and reduce plastic waste.
3. Contact Support
- Phone: +91 94227 99333
- Email: info@nutrifreaks.com
